CX Assistant Segment Manager

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CX Assistant Segment Manager

@ Stuller

  • Develop a significant understanding of the Stuller customer base 
  • Assist the Segment Management team in the execution of customer performance analytics utilizing reporting mechanisms such as MicroStrategy and Salesforce 
  • Demonstrate a genuine curiosity around our customers’ business needs 
  • Monitor purchasing patterns of individual segment and individual customers 
  • Assist in recommending high potential customers and potential customers for Proactive Sales outreach 
  • Identify sales opportunities for growth into additional product categories (entanglement) ; execute segment value propositions 
  • Identify and maintain opportunities with regards to Ecommerce solutions and Marketplace platforms 
  • Assist in the enhancement of Ecommerce solutions and agreements; Ensure customers abide by agreements 
  • Research and acquire new customers to Stuller; to new product categories 
  • Partner with marketing on Customer Experience campaigns  
  • Assist in the creation and evolution of Customer Data attributes and metrics 
  • Research and collect customer data in an effort to achieve 100% clean data around our customers 
  • Perform outreach to customers to discuss their business, successes, insights, and feedback 
  • Partner with the CX Operations team to offer support throughout project completion 
  • Use varied methods of communication with customers: Phone, WebEx, On-Site Hosting, Travel 
  • Establish relationships with the Proactive Sales team to ensure an integrated experience for customers 
  • Capture customer information utilizing Salesforce and assist in maximizing use by sales team members 
  • Participate in the presentation of customer/segment stories in front of larger audiences 
  • Have knowledge of the jewelry industry and other consumer behavior  
  • Partner with Events team to execute strategies specific to individual customer segments 
  • Attend Stuller-sponsored events such as Bridge, Bench Workshop, and Market events. 


Qualifications:

Skills:  

  •  Ability to work independently and within a team environment 
  • Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment 
  • Excellent verbal and written communication skills, including oral presentations 
  • Ability to work cross functionally across the organization to motivate others 
  • Highly proficient in time management, organization, planning, and prioritization  
  • Excellent organizational, written, listening, and verbal communication skills 


Qualities: 

  •  Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic 
  • Commitment to customer service (internal and external) 
  • Creative thinker and planner with regards to improving the customer experience 
  • Self-starter, high level of initiative, proven proactive thinker 
  • Professional business presence and acumen 
  • Strong interpersonal skills and ability to establish rapport 

 

Experience:  

  •  1-3 years of previous sales and/or customer experience 
  • Microsoft Office Suite proficiency: Word, PowerPoint, Excel – including pivot table 
  • Salesforce™ experience preferred or experience with other CRM software system 
  • Some travel may be required 


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: November 22, 2021
Application Deadline: December 22, 2021