Customer Success Trainee


Customer Success Trainee

@ Stuller


  • The role of the Customer Success Trainee is an inside sales position, dedicated to providing excellent customer service and proactive selling to an assigned book of business.
  • The position is primarily phone based and requires the ability to lead with empathy, serve our customers, and build lasting customer relationships.
  • The fundamental intent of this role is to be a true business partner for customers within their book of business, gaining an understanding of their business situation and plans to ensure that you are identifying growth potential for their business.
  • This understanding will be paired with the Stuller product assortment to effectively match their business goals with the products, services, and resources that Stuller can offer to support their growth.
  • The ideal candidate is relationship-driven but still always inspired to close the deal.
  • The Customer Success team is a highly skilled, cross-functional team who regularly goes above and beyond to meet their customers’ needs.
  • A crucial part of this role is having a can – do, no task too small and no problem too big attitude.
  • The ability to keep calm under pressure is a must, as the team often works with high needs customers.
  • To succeed in this role, a candidate must be a confident decision maker and creative problem solver.


  • Participate in continued product education and required trainings to gain an expertise level of knowledge of key products.
  • Demonstrate a genuine curiosity about customer business needs and ability to custom tailor solutions to a small book of business (50-100 accounts).
  • Contact assigned accounts based on their business needs to maintain a high touch relationship and foster growth, making 15-20 strategic proactive phone calls per week.
  • Conduct self-led research on accounts to ensure the communication is targeted, valuable to the customer and efficient.
  • Ability to manage a multichannel approach to customer communication via phone, email, and face to face meetings.
  • Participate in sales campaigns with a goal of selling specific items within a specific time frame.
  • This position requires employees to work in-house at our facility in Lafayette, Louisiana. 



  • Ability to effectively sell yourself and gain trust, regardless of your experience.

How to Apply:

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Location: Lafayette, LA
Date Posted: May 25, 2023
Application Deadline: June 26, 2023
Job Type: Full-time