Customer Success Specialist

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Customer Success Specialist

@ SchoolMint

  • Manage and deepen relationships with a portfolio of charter schools and small district partners, drive renewals, reduce churn, and increase customer satisfaction
  • Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback
  • Proactively understand client’s needs and ensure they maximize their use of their SchoolMint solution by growing customer product usage and up-selling new features
  • Support annual academic milestones from updating applications to refining processes to working with internal data and technical resources to update student data.
  • Monitor customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria
  • Drive new business growth through advocacy and referrals
  • Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
  • Create, own, and execute end-user trainings through product knowledge with the ability to command a small to large audiences
  • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience
  • Collaborate with team members across Support, Professional Services, Customer Success, Product, and Engineering as needed to resolve issues and deliver great customer experiences.
  • Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of SchoolMint customer success
  • Collaborate with peers on best practice sharing and solutions


Qualifications:

BA or BS degree or higher

2-3 years experience in account management or customer success role at a technology company

Experience developing strategies to increase the adoption of technology solutions

Passion for improving education

Strong communication, presentation and negotiation skills, with the ability to inspire others

Analytical and process-oriented mindset

Demonstrated ability to manage large, multi-stakeholder projects with exceptional results

Self-driven, persistent, and assertive

Enthusiastic lifelong learner

Strong empathy for customers and passion for revenue and growth

Excellent organizational and time management skills

Technical aptitude with a solid understanding of technology and how a product works

Even Better:


Experience with training and/or configuring SAAS software solutions

Experience in a startup environment

Education field experience or operations experience working in a public school

Knowledge of Pivotal Tracker, Totango, ZenDesk and/or Salesforce

Background in technology

Fluency in Spanish or other languages is a plus!


How to Apply:

Apply online at https://www.schoolmint.com/careers-board/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: January 21, 2021
Application Deadline: February 22, 2021