Customer Service Representative (Re-Supply)


Customer Service Representative (Re-Supply)

@ VieMed

Essential Job Duties and Responsibilities:

  • Learns and maintains knowledge of current patient database and billing system
  • Has proper phone etiquette and represents VieMed in a professional manner
  • Obtains patient demographic and health insurance information; collects co-pay if appropriate
  • Enters patient information into the computer system
  • Verifies & records insurance benefits
  • Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
  • Able to read through and understand medical documentation effectively
  • Interacts professionally with physicians, patients/family and Co-Workers
  • Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure
  • Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
  • Communicates appropriately and clearly to Manager, and other superiors
  • Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
  • Utilizes initiative; strives to maintain steady level of productivity; self-motivation, organization and management of Secretary's activities reflect due consideration for the needs of the facility and staff
  • Makes decisions reflecting knowledge of facts and good judgment, within the coordinator's scope of practice
  • Manages and operates computer equipment safely and correctly
  • Completes other duties, as assigned


Minimum Qualifications:

  • High School Diploma required
  • Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc


Physical Demands:

  • Sitting at a desk
  • Operation of office equipment and computer

How to Apply:

Apply online at

Visit Site to Apply

Location: Lafayette, LA
Date Posted: October 12, 2022
Application Deadline: December 14, 2022
Job Type: Full-time