Customer Service Representative/Intake Specialist

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Customer Service Representative/Intake Specialist

@ VieMed

Essential Duties and Responsibilities
  • Learns and maintains knowledge of current patient database and billing system.
  • Has proper phone etiquette and represents Home Sleep Delivered, LLC in a professional manner.
  • Obtains patient demographic and health insurance information; collects co-pay if appropriate.
  • Enters patient information into the computer system.
  • Verifies & records insurance benefits.
  • Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management.
  • Able to read through and understand medical documentation effectively.
  • Interacts professionally with physicians, patients/family, and Co-Workers.
  • Schedules set ups, as called into Home Sleep Delivered, LLC, by physicians or physician’s office staff, per policy and procedure.
  • Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
  • Communicates appropriately and clearly to Manager, and other superiors.
  • Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
  • Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary’s activities reflect due consideration for the needs of the facility and staff.
  • Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice.
  • Manages and operates computer equipment safely and correctly.
  • Completes other duties, as assigned.


Qualifications:

Minimum Qualifications:
  • High School Diploma required
  • 1-3 years of administrative experience in an office setting preferred.
  • Excellent communication skills, both written and verbal to interact knowledgeably with employees and managers.
Physical Demands:
  • Sitting at desk
  • Operation of office equipment and computer


How to Apply:

Apply online at https://viemed.apscareerportal.com/account

Visit Site to Apply

Location: Lafayette, LA
Date Posted: October 06, 2021
Application Deadline: November 08, 2021