Customer Service Representative I

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Customer Service Representative I

@ AT&T

Job Description

  • Take the lead at the front line of our company. 
  • You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. 
  • Be a part of an award-winning team that passionately cares about customers. 
  • Your expert recommendations will ensure customers get the most out of the technology they love. 
  • You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. 
  • While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. 
  • Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.

Salary Range: Representatives start between $16.15 and $17.05 per hour.


Qualifications:

Qualifications

  • Excellent communication skills, professionalism and a desire to close the deal on sales.
  • Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.
  • 18 years or older
  • A high school diploma or have earned your GED
  • A willingness to develop your customer service/sales skills
  • Familiarity with Windows computers


You are:

  • Calm under pressure
  • Have a solution-oriented mindset
  • Tech savvy and open to learning about new tech
  • A clear and effective communicator
  • Able to maintain a positive mindset


You're Ready To:

  • Attend 6-8 weeks worth of training
  • Be flexible with schedule based on business demand
  • Up-sell AT&T products and services with enthusiasm and persuasion
  • Always put customers first


How to Apply:

Apply online at https://www.att.jobs/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 06, 2022
Application Deadline: July 07, 2022
Job Type: Full-time