Customer Service Representative 3

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Customer Service Representative 3

@ Stuller

The Customer Service Representative position is to strive to provide the perfect customer experience during all interactions. The primary description of these interactions is; resolving customer issues, assisting with sales and program sales overflow, greeting of the customer, accurately entering orders, offering substitutions, solutions, cross-selling, upselling, handling customer inquiries, and updating customer profiles in the customer relationship management system. 

Essential Duties & Responsibilities:

  • Support and provide superior service via phone, email, live chat and faxes.
  • Seek to capture customer information and record into customer relationship management system.
  • Proficient in order entry skills, recording customer information and product ordered in ERP system.
  • Resolve customer issues including services, billing, and quality of product, pricing and delivery.
  • May process customer orders manually or through web services utilizing consultant mode when necessary.
  • Contact customers; respond to inquiries, package refusals, and planned adjustments.
  • Record customer interactions and transactions, details of inquiries, complaints and action taken.
  • Effectively manage cases in designated Customer Relationship Management application
  • Communicate with customers when special orders or backorder shipments are delayed.
  • Proactively address customers’ concerns before escalations arises
  • Utilize technology and web programs to become more solution oriented

Work Hours: 10:30am - 7:00pm


Qualifications:

Skills:

  • Ability to work independently and within a team environment.
  • Excellent written, listening, and verbal communication skills.
  • Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
  • Ability to catch on quickly and retain information for order processing and customer fulfillment.

Qualities:

  • Attention to detail
  • Must be able to follow instructions both verbal and written, in English.
  • Must be able to maintain composure and handle high stress situations.

Experience:

  • Participate in required Stuller sponsored trainings and other specialized trainings
  • An extensive training course will provide on the job training. Successful completion of this training is required.
  • Computer keyboarding, navigation of web based applications, and basic math skills.
  • High school diploma or equivalent.


How to Apply:

Apply online at www.stuller.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: May 20, 2021
Application Deadline: June 21, 2021