Customer Order Representative - Materials Control

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Customer Order Representative - Materials Control

@ Stuller

  • Handle Customer Service calls, which entails, assisting customers, researching various situations, and resolving them
  • Communicate with customers when orders are backordered or shipments are delayed
  • Contact customers to respond to inquiries or notify them of results and any planned adjustments
  • Record customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
  • Take and handle calls regarding complaints, problems, quality of product, delivery, etc.
  • Manage all inbound and external customer calls and email inquiries.
  • Maintain salesforce cases and cross functional work with multiple departments pertaining to customer experience. 
  • Establish, develop, and maintain constructive, collaborative relationships within the department. 
  • Cancels and returns – reconciliation of inventory resulting from unshipped sales orders and work in process lines.


Qualifications:

  • Excellent written & verbal communication skills  
  • Must be proficient in Microsoft Office (specifically Excel) 
  • Oracle, Salesforce knowledge is a plus 


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: September 28, 2021
Application Deadline: October 28, 2021