Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities
Lead and manage customer engagement and communication programs, such as in-person/virtual events, workshops, annual conferences, awards programs, onboarding and ongoing nurture campaigns
Create new strategies to reach and engage our customers
Connecting with customers to ensure continued education and success throughout the relationship lifecycle
Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.
Help marketing and sales meet business objectives through customer advocacy initiatives
Build and manage a brand ambassador program
Compose and send customer emails
Manage and maintain engagement and advocacy programs; continually recruit new customer advocates
Develop and manage a library of up-to-date customer success stories and testimonials
Manage annual/biannual/quarterly customer satisfaction surveys to drive change throughout the organization
Understand the customer lifecycle and develop and implement marketing programs to support it
Create targeted marketing content for account management/customer success to help at-risk customers with training
Target happy customers for upsell, cross-sell, and advocacy opportunities
Provide product feedback given by advocates to the Product Management team
Qualifications:
2+ years experience in customer marketing
Bachelor’s in Marketing, Communications or similar relevant field
Outstanding communication, presentation and leadership skills
Excellent organizational and time management skills
Sharp analytical and problem-solving skills
Creative thinker with a vision
Attention to details
Proven success building relationships with customers
Extra points for experience in the K-12 edu space
How to Apply:
Apply online at https://www.schoolmint.com/careers-board/
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