The Customer Experience (CX) team is looking for a hardworking, task-oriented, and process-oriented individual that will engage in a project focused on improving our customers’ experience.
In this role, the Customer Journey Intern will work with our Customer Journey Project Manager to define the current “as-is” process including all customer touchpoints, determine the sentiment of the customer throughout this journey, and recommend based on systems analysis a new “to-be” process for the customer and what it would take to complete this internally for our customers.
Essential Duties & Responsibilities:
Perform and document customer process utilizing reporting systems such as MicroStrategy and Salesforce.
Research shortcomings of the existing journey.
Document notes and workflows and complete a presentation on findings of the “as-is” process in Microsoft based applications.
Develop a final process workflow of what we would like the Customer Journey “to-be”.
Present findings clearly and effectively to various audiences throughout the business.
Develop a business curiosity to continuously dig deeper and always ask WHY?
Qualifications:
Experience:
Pursuing Bachelor of Science in Business Administration, Communication, or Systems Engineering.
Prefer GPA of 3.0 or higher.
Prefer senior, but will consider other class levels.
An interest in customer journey, process improvement, and systems analysis.
Excellent oral, written, and communication/presentation skills.
