Customer Journey Project Intern

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Customer Journey Project Intern

@ Stuller

  • The Customer Experience (CX) team is looking for a hardworking, task-oriented, and process-oriented individual that will engage in a project focused on improving our customers’ experience.
  • In this role, the Customer Journey Intern will work with our Customer Journey Project Manager to define the current “as-is” process including all customer touchpoints, determine the sentiment of the customer throughout this journey, and recommend based on systems analysis a new “to-be” process for the customer and what it would take to complete this internally for our customers.


Essential Duties & Responsibilities:  

  • Perform and document customer process utilizing reporting systems such as MicroStrategy and Salesforce.
  • Research shortcomings of the existing journey.
  • Document notes and workflows and complete a presentation on findings of the “as-is” process in Microsoft based applications.
  • Develop a final process workflow of what we would like the Customer Journey “to-be”.
  • Present findings clearly and effectively to various audiences throughout the business.
  • Develop a business curiosity to continuously dig deeper and always ask WHY?



Qualifications:

Experience: 

  • Pursuing Bachelor of Science in Business Administration, Communication, or Systems Engineering.
  • Prefer GPA of 3.0 or higher.
  • Prefer senior, but will consider other class levels.
  • An interest in customer journey, process improvement, and systems analysis.
  • Excellent oral, written, and communication/presentation skills.


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: March 09, 2022
Application Deadline: June 13, 2022
Job Type: Intern