Customer Experience Segment Intern

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Customer Experience Segment Intern

@ Stuller

  • Develop a significant understanding of the Stuller customer base
  • Demonstrate a genuine curiosity around our customers’ business needs
  • Research and collect customer data in an effort to achieve 100% clean data around our customers
  • Capture customer information utilizing Salesforce and assist in maximizing use by sales team members
  • Perform outreach to customers to discuss their business, successes, insights, and feedback
  • Use varied methods of communication with customers: Phone, Virtual Appointments, or On-Site Hosting
  • Assist in the creation and evolution of Customer Data attributes and metrics
  • Execute customer performance analytics utilizing reporting mechanisms such as MicroStrategy and Salesforce
  • Monitor purchasing patterns of individual segment and individual customers
  • Partner with marketing on Customer Experience campaigns
  • Establish relationships with the Proactive Sales team to ensure an integrated experience for customers
  • Assist in recommending high potential customers and potential customers for Proactive Sales outreach
  • Research and acquire new customers to Stuller; to new product categories
  • Partner with the CX Operations team to offer support throughout project completion
  • Assist in the creation of presentations for scheduled business reviews
  • Partner with Events team to execute strategies specific to individual customer segments
  • Attend Stuller-sponsored events such as Bridge, Bench Workshop, and Market events
  • Have knowledge of the jewelry industry and other consumer behavior 


Qualifications:

  • Some experience in Sales or Customer Experience
  • Ability to work independently and within a team environment
  • Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment
  • Microsoft Office Suite proficiency: Word, PowerPoint, Excel – including pivot table
  • Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
  • Ability to work cross functionally across the organization to motivate others
  • Commitment to customer service (internal and external)
  • Creative thinker and planner with regards to improving the customer experience
  • Self-starter, high level of initiative, proven proactive thinker
  • Proficient in time management, organization, planning, and prioritization
  • Excellent organizational, written, listening, and verbal communication skills
  • Professional business presence and acumen
  • Strong interpersonal skills and ability to establish rapport


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: August 12, 2021
Application Deadline: October 13, 2021