Customer Experience Project Manager

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Customer Experience Project Manager

@ Stuller

Description

  • The Customer Experience Project Manager is responsible for supporting customer special projects for our customers through the planning and organizing of all project details.
  • This position will act as a liaison between Proactive Sales team and internal teams across Stuller providing the opportunity to be a part of many cross-functional meetings.  
  • This role requires someone who can affect change and get things done in a professional and timely manner, and requires someone who can multi task, lead initiatives, and communicate to all levels.
  • We are looking for an individual who is career minded, as the role provides an expedited learning curve and the ability to work cross functionally throughout the organization. 


Job Responsibilities:  

  • Responsible for the submission and organization of customer-requested special projects
  • Own project plans and timelines and communicate regularly with all internal cross-functional team members
  • Follow the project all the way through the process to ensure deadlines will be made; be transparent with obstacles that may arise
  • Assist in the communication to internal partners/teams to get the jobs to the finish line
  • Partner closely with the Proactive Sales Team on the progress updates for each project on a regular cadence
  • Act as a liaison between the customer, Proactive Sales Team, and Stuller’s internal product development and planning teams
  • Understand the product development lifecycle from request intake through manufacturing and fulfillment
  • Gather all pertinent information regarding each project: forecast, price-point, preferences, lead time, etc.
  • Place orders for samples and/or initial buy and replenishment orders for special customers
  • Maintain a knowledge and understanding of the customers the Sales Operations team serves each day
  • Ensure all project documentation is notated and updated in Salesforce
  • Provide customer-facing deliverables such as pricing and line sheets in a professional, brand-standard manner
  • Work closely with cross-functional internal partners to maintain Stuller culture and branding throughout the customer experience
  • Assist with forecasting cycle as well as all CX Sales Operations related expenses
  • Maintain a regular cadence for customer contracts and rebates; provide updates accordingly to Senior Management
  • Represent and deliver excellence that is in keeping with Stuller's brand 


Qualifications:

Skills/Qualifications:  

  • Bachelor’s degree or relevant work experience 
  • 5-10 years of project management experience in a high-paced environment
  • Professional certification (for example, PMP) preferred but not required
  • Highly proficient in time management, organization, planning, and prioritization 
  • Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
  • Thorough understanding and knowledge of various departments and internal processes
  • Ability to work cross-functionally across the organization to motivate others
  • Commitment to excellent customer experience (internal and external)
  • Strategic and creative thinker and planner with regards to improving processes and experiences
  • Must be able to maintain focus and composure in high pressure situations
  • Must hold exceptional project management skills and attention to detail
  • Must display professional business presence and acumen
  • Must be able to manage time effectively and meet deadlines and requirements accordingly.
  • Strong interpersonal skills and ability to establish rapport
  • Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment
  • Ability to work independently and within a team environment
  • Experience with MS Office programs (Excel, Word, Outlook, and PowerPoint) 
  • Salesforce™ experience preferred or experience with other CRM software system


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: September 16, 2022
Application Deadline: October 17, 2022
Job Type: Full-time