Customer Experience Assistant Segment Manager

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Customer Experience Assistant Segment Manager

@ Stuller

  • Develop a significant understanding of the Stuller customer base
  • Assist the Segment Management team in the execution of customer performance analytics utilizing reporting mechanisms such as MicroStrategy and Salesforce
  • Demonstrate a genuine curiosity around our customers’ business needs
  • Monitor purchasing patterns of individual segment and individual customers
  • Assist in recommending high potential customers and potential customers for Proactive Sales outreach
  • Identify sales opportunities for growth into additional product categories (entanglement); execute segment value propositions
  • Research and acquire new customers to Stuller; to new product categories
  • Partner with marketing on Customer Experience campaigns
  • Assist in the creation and evolution of Customer Data attributes and metrics
  • Research and collect customer data in an effort to achieve 100% clean data around our customers
  • Perform outreach to customers to discuss their business, successes, insights, and feedback
  • Partner with the CX Operations team to offer support throughout project completion
  • Use varied methods of communication with customers: Phone, WebEx, On-Site Hosting, Travel
  • Establish relationships with the Proactive Sales team to ensure an integrated experience for customers
  • Capture customer information utilizing Salesforce and assist in maximizing use by sales team members
  • Participate in the presentation of customer/segment stories in front of larger audiences
  • Have knowledge of the jewelry industry and other consumer behavior
  • Partner with Events team to execute strategies specific to individual customer segments
  • Attend Stuller-sponsored events such as Bridge, Bench Workshop, and Market events.


Qualifications:

  • 1-3  years of previous sales and/or customer experience
  • Ability to work independently and within a team environment
  • Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment
  • Microsoft Office Suite proficiency: Word, PowerPoint, Excel – including pivot table
  • Salesforce™ experience preferred or experience with other CRM software system
  • Excellent verbal and written communication skills, including oral presentations
  • Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic
  • Ability to work cross functionally across the organization to motivate others
  • Commitment to customer service (internal and external)
  • Creative thinker and planner with regards to improving the customer experience
  • Self-starter, high level of initiative, proven proactive thinker
  • Highly proficient in time management, organization, planning, and prioritization
  • Excellent organizational, written, listening, and verbal communication skills
  • Professional business presence and acumen
  • Strong interpersonal skills and ability to establish rapport
  • Some travel may be required


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: December 17, 2021
Application Deadline: January 19, 2022