Work directly with the Events Director to create and manage project plans for internal and external customer events.
Coordinate events, meetings, and trade shows by identifying, assembling, and organizing requirements; establishing contacts; developing schedules and assignments to ensure event success.
Coordinate and oversee total customer experience for in house customer events and trade shows.
Planning, implementation, and follow-up for customer events.
Work cross functionally with event contributors from other departments.
Work within the marketing team to identify, request and execute print, digital and other design needs for customer events.
Work with Cvent for customer event registration
The Customer Events team is responsible for the overall look and feel of each customer event. The Events Planner will be integral in ideating and implementing conceptual ideas. This includes event themes, schedules and potentially curriculum.
Responsible for maintaining the appropriate signage used throughout the building for events.
Develop marketing materials needed for all aspects of event from acquisition to post event follow up.
Make continual updates to marketing materials related to events. (web and print) This includes acquisition marketing, promotional marketing as well as curriculum and presentation related guides.
Partner with the sales team to plan successful acquisition strategies and event sales.
Partner with other internal Stuller teams to ensure appropriate staffing is obtained.
Develop post event strategies such as soliciting feedback and reporting on event results along with strategizing on future events.
Commitment to customer service (internal and external).
Creative thinking and planning on strategies to improve the customer experience.
Exceptional project management skills.
Creative and innovative thinker.
Self starter, high level of initiative, proven proactive thinker.
Highly proficient in time management, organization, planning and prioritization
Superior communication skills, both written and verbal.
Professional business presence and acumen.
Ability to manage time effectively and meet deadlines and requirements accordingly
Proven initiative, positive attitude, team oriented, self-motivated and highly enthusiastic
Ability to manage changing priorities, meet deadlines and adapt to a changing business environment with a results-oriented mindset
Strong interpersonal skills and ability to establish rapport
Bachelor’s degree preferred
Minimum 2 years' experience in a high volume customer service environment
Experience with multi-media (audio, video, web-based systems) and MS Office programs (Excel, Word, PowerPoint)