Customer Care Sales Trainee

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Customer Care Sales Trainee

@ Stuller

Description

  • Stuller is looking for positive, outgoing, and empathetic individuals for our Customer Care Trainee position.
  • You will work with our trainers and mentors to learn all about Stuller’s S.E.R.V.E. culture to provide our customers with the most exceptional experiences.
  • If you are a driven person who enjoys helping others with a smile in your voice, then this position is right for you.


Essential Duties & Responsibilities:

  • Support and provide superior service via phone, email, web, chat, and faxes.
  • Seek to capture customer information and record into customer relationship management system.
  • Proficient in order entry skills, recording customer information, and placing orders for our customer base.
  • Offer suggestions and solutions for out-of-stock items as well as cross sell and upsell.
  • May provide technical assistance to the customers, or route the call to the appropriate dept.
  • Verify customer account, nature of account, buyer, location, method of shipment and product ordered.
  • Provide solutions and have the capability to problem solve on demand.
  • Participate in required Stuller sponsored trainings.
  • An extensive training course including in-class and on the job training will provide. Successful completion of this training is required.


Qualifications:

Skills:

  • Ability to work independently and within a team environment.
  • Excellent written, listening, and verbal communication skills.
  • Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
  • Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand.
  • Ability to catch on quickly and retain information for order processing and customer fulfillment.
  • Computer keyboarding, navigation of web-based applications, and basic math skills.
  • Must be able to follow instruction both verbal and written, in English.


Qualities:

  • The ability to be empathetic and help service customer needs while being their advocate within Stuller's Global Headquarters.
  • Have a "big picture" mindset to not only understand what it is, but what it can be so you can find the best solution.
  • Poised in a high-volume, fast-paced work environment.
  • Technologically savvy to work on many systems simultaneously.
  • The ability to prioritize requests based on their urgency and need in the work day.
  • The ability to collaborate with peers on a daily basis and build connections.


Experience:

  • High school diploma or equivalent.
  • 1-2 years experience with direct customer interactions over multiple communication channels.
  • 1-2 years previous customer service related experience preferred in a contact center setting.


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: July 06, 2022
Application Deadline: September 08, 2022
Job Type: Full-time