Corporate Customer Support Agent (in office position)

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Corporate Customer Support Agent (in office position)

@ Waitr

The position ultimately consists of three major parts: Customer Support, Restaurant Support, and Driver Support.

Being a CSA requires dedication, exceptional communication skills, a thick skin and a great sense of humor. We’re looking for motivated CSA's with entrepreneurial mindsets to join our Waitr Corporate team. Previous employment experience in the restaurant industry or customer service is a must. Call center, retail or hospitality experience is a plus.

  • Communicating with restaurants, drivers, and customers
  • Customer service via telephone and chat support
  • Internal account management and technical support
  • Provide support for diners, restaurants, and drivers via chat support or telephone
  • Convert customers into Waitr advocates



Qualifications:

Preferred Education and Experience:

  • Detail oriented, customer focused multi-tasker
  • Able to communicate clearly and concisely over the phone and through live chat
  • Good working knowledge of grammar, spelling, and punctuation
  • Technical Support
  • Stress management skills


Core Competencies

  • Nimble: You move fast and accurately in a dynamic environment.
  • Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
  • Innovator: Generates and recognizes creative solutions in varying work situations.
  • Team Player: Collaboration and strong communication skills.
  • Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
  • Results-Oriented: Productively focuses time and resources on activities to produce quality results.
  • Forward-Thinking: Problem solver, do whatever it takes attitude.
  • Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
  • Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities. 


How to Apply:

Apply online at https://waitrapp.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: December 06, 2021
Application Deadline: February 07, 2022