Commercial Operations Coordinator


Commercial Operations Coordinator

@ Tides Medical


  • Under the leadership of the Commercial Operations Manager, the Commercial Operations Coordinator will be responsible for assisting with the onboarding of new accounts and new sales agents in the CRM.
  • Additionally, they will maintain the integrity of customer and sales agent data entered in the system.
  • The Commercial Operations Coordinator will enhance productivity within the Salesforce CRM application by processing and triaging cases to the applicable team members.
  • They will support departmental and corporate initiatives through generation of data, reports and analytics.

Essential Functions of the Areas of Responsibility

  • Perform the following in accordance with AATB, FDA, and Tides Medical stated policies and procedures while upholding Tides Medical’s mission and corporate values.
    • Enter all new Customer Accounts and Sales Agents in the CRM
    • Generate, send and upload into the CRM customer and sales agent agreements 
    • Actively monitor and manage the active sales agent roster 
    • Generate reports to identify which sales agents or customers have become inactive
    • Provide reporting and analytic support for departmental projects & initiatives
    • Collaborate with sales leadership to determine appropriate next steps regarding inactive reps and accounts
    • Manage data integrity of accounts in CRM, including account names & addresses, account teams, parent/child relationships, etc.
    • Match patients to customer invoices to enable reporting & analytics
    • Interact with sales agents to confirm account information submitted into CRM
    • Establish Salesforce credentials & provision licenses to all active sales agents
    • Communicate/coordinate with other departments regarding new sales agent onboarding and training
    • Create Q-Commission profiles for new sales agencies & send out their credentials



  • Work well with others and not create undue office stress or conflicts.
  • Be a practical problem solver and work independently.
  • Be truthful in all aspects of conduct and communications.
  • Be respectful of other employees and not engage in speech or conduct that is discriminatory.
  • Uphold confidentiality of employee records, donor records, and proprietary corporate information

Key Qualifications, Requirements, and Attributes

  • Bachelors degree or equivalent work experience
  • Strong interpersonal and organizational skills
  • Excellent attention to detail
  • 2+ years sales or sales operations experience
  • Salesforce CRM experience preferred
  • Experience using Microsoft Office products is preferred
  • Demonstrated history of working cooperatively in a team environment
  • Outstanding written and verbal communication skills
  • Availability to work full-time (5 days/ 40 hours)

How to Apply:

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Location: Lafayette, LA
Date Posted: May 10, 2022
Application Deadline: June 10, 2022
Job Type: Full-time