Commercial Operations Coordinator

Back

Commercial Operations Coordinator

@ Tides Medical

Description

• Under the leadership of the Commercial Operations Manager, the Commercial Operations Coordinator will be responsible for assisting with the onboarding of new accounts and new sales agents in the CRM.
• Additionally, they will maintain the integrity of customer and sales agent data entered in the system.
• The Commercial Operations Coordinator will enhance productivity within the Salesforce CRM application by processing and triaging cases to the applicable team members.
• They will support departmental and corporate initiatives through generation of data, reports and analytics.

Essential Functions of the Areas of Responsibility

• Perform the following in accordance with AATB, FDA, and Tides Medical stated policies and procedures while upholding Tides Medical’s mission and corporate values.
  • Enter all new Customer Accounts and Sales Agents in the CRM
  • Generate, send and upload into the CRM customer and sales agent agreements 
  • Actively monitor and manage the active sales agent roster 
  • Generate reports to identify which sales agents or customers have become inactive
  • Provide reporting and analytic support for departmental projects & initiatives
  • Collaborate with sales leadership to determine appropriate next steps regarding inactive reps and accounts
  • Manage data integrity of accounts in CRM, including account names & addresses, account teams, parent/child relationships, etc.
  • Match patients to customer invoices to enable reporting & analytics
  • Interact with sales agents to confirm account information submitted into CRM
  • Establish Salesforce credentials & provision licenses to all active sales agents
  • Communicate/coordinate with other departments regarding new sales agent onboarding and training
  • Create Q-Commission profiles for new sales agencies & send out their credentials

---

Qualifications:

Requirements

• Work well with others and not create undue office stress or conflicts.
• Be a practical problem solver and work independently.
• Be truthful in all aspects of conduct and communications.
• Be respectful of other employees and not engage in speech or conduct that is discriminatory.
• Uphold confidentiality of employee records, donor records, and proprietary corporate information

Key Qualifications, Requirements, and Attributes

• Bachelors degree or equivalent work experience
• Strong interpersonal and organizational skills
• Excellent attention to detail
• 2+ years sales or sales operations experience
• Salesforce CRM experience preferred
• Experience using Microsoft Office products is preferred
• Demonstrated history of working cooperatively in a team environment
• Outstanding written and verbal communication skills
• Availability to work full-time (5 days/ 40 hours)

---

How to Apply:

Apply online at https://www.tidesmedical.com/careers/

Visit Site to Apply