Address and respond to back collector’s email group
Able to read through and understand medical documentation effectively
Work back collectors aging bucket
Work claim denials
Establishes and maintains effective communication and good working relationship with co-workers
Performs other clerical tasks as needed, such as answering phones, faxing, and emailing. Completes other duties, as assigned
Communicates appropriately and clearly to Manager, and other superiors.
Reports all concerns or issues directly to Collections Manager
Qualifications:
Requirements:
Knowledge of Explanation of Benefits from insurance companies
Thorough understanding of medical insurances companies, Medicare and Medicaid
Working knowledge of CPT and ICD9 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
Efficient knowledge of policies and procedures to accurately answer questions from internal and external customers.
Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately
Must be able to perform all duties for a Collections Specialist I
Experience:
Worked 1 year minimum as a Collections Specialist Level I at Viemed or have a minimum of two years experience in Billing and Collections
Two years’ experience in insurance office, doctor's office or three years’ general office experience.
Skills:
Superior organizational skill.
Attention to detail and accuracy.
Ability to work as part of a health care team.
Effectively communicate with physicians, patients, insurers, colleagues and staff
Proficient in Microsoft Office, including Outlook, Word, and Excel
