Client Success Specialist

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Client Success Specialist

@ SchoolMint

  • Manage and deepen relationships with a portfolio of charter schools and small district partners, drive renewals, reduce churn, and increase customer satisfaction
  • Lead annual retrospectives sharing compelling data around usage and growth and identifying actionable feedback
  • Proactively understand client’s needs and ensure they maximize their use of their SchoolMint solution by growing customer product usage and up-selling new features
  • Support annual academic milestones from updating applications to refining processes to working with internal data and technical resources to update student data.
  • Monitor customer health through data analysis of product use, support inquiries, NPS scoring, and other health criteria
  • Drive new business growth through advocacy and referrals
  • Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
  • Create, own, and execute end-user trainings through product knowledge with the ability to command a small to large audiences
  • Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience
  • Collaborate with team members across Support, Professional Services, Customer Success, Product, and Engineering as needed to resolve issues and deliver great customer experiences.
  • Contribute to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of SchoolMint customer success
  • Collaborate with peers on best practice sharing and solutions


Qualifications:

Basic Requirements:

  • BA or BS degree or higher
  • 2-3 years experience in account management or customer success role at a technology company
  • Experience developing strategies to increase the adoption of technology solutions
  • Passion for improving education
  • Strong communication, presentation and negotiation skills, with the ability to inspire others
  • Analytical and process-oriented mindset
  • Demonstrated ability to manage large, multi-stakeholder projects with exceptional results
  • Self-driven, persistent, and assertive
  • Enthusiastic lifelong learner
  • Strong empathy for customers and passion for revenue and growth
  • Excellent organizational and time management skills
  • Technical aptitude with a solid understanding of technology and how a product works


Even Better:

  • Experience with training and/or configuring SAAS software solutions
  • Experience in a startup environment
  • Education field experience or operations experience working in a public school
  • Knowledge of Pivotal Tracker, Totango, ZenDesk and/or Salesforce
  • Background in technology
  • Fluency in Spanish or other languages is a plus!


How to Apply:

Apply online at https://schoolmint.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: November 08, 2021
Application Deadline: January 10, 2022