Business Customer Service Specialist

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Business Customer Service Specialist

@ AT&T

General Duties:

• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.
• Strives to resolve customer issues with one call resolution.
• Offers alternative solutions where appropriate with the objective of retaining customer's business.
• Handles business transactions in connection with activation of new customer accounts on a computer terminal.
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
• Makes financial decisions to protect/collect revenues and adjusts customer accounts.
• Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
• May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.
• May assist in training new employees.
• Performs other duties as assigned by management.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
• May be required to work in one or multiple queues/skill sets over various customer contact channels.
• Responsible for improving customer retention through programs and service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
• Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
• Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories. 

ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

• Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
• May sell and provision wireless services, products, features, equipment and accessories.
• May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Salary Range: wages up to $17.36 per hour

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Qualifications:

Required Qualifications:

• At least 18 years of age
• 6 months experience operating a computer in Windows based environment
• Availability to work a flexible schedule which includes all hours of call center operation
• Qualification on pre-employment screening

PHYSICAL REQUIREMENTS

• No physical requirements.
• Works in the Business Mobility growth segment of the company.
• Work may include supporting our FirstNet First Responder customers

TRAINING

• Classroom training
• On-the-job training
• On-line training

SPECIAL JOB REQUIREMENTS

• Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
• One year customer service work experience preferred.
• Excellent communication and computer skills.

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How to Apply:

Apply online at https://www.att.jobs/

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