Business Customer Service Specialist

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Business Customer Service Specialist

@ AT&T

General Duties:

  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism.
  • Strives to resolve customer issues with one call resolution.
  • Offers alternative solutions where appropriate with the objective of retaining customer's business.
  • Handles business transactions in connection with activation of new customer accounts on a computer terminal.
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts.
  • Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
  • May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements.
  • May assist in training new employees.
  • Performs other duties as assigned by management.


GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:

  • Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
  • May be required to work in one or multiple queues/skill sets over various customer contact channels.
  • Responsible for improving customer retention through programs and service provided to the customer
  • Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
  • Continually maintain working knowledge of all company products, services and promotions.
  • Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
  • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories. 


ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:

  • Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines.
  • May sell and provision wireless services, products, features, equipment and accessories.
  • May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.

Salary Range: wages up to $17.36 per hour


Qualifications:

Required Qualifications:

  • At least 18 years of age
  • 6 months experience operating a computer in Windows based environment
  • Availability to work a flexible schedule which includes all hours of call center operation
  • Qualification on pre-employment screening


PHYSICAL REQUIREMENTS

  • No physical requirements.
  • Works in the Business Mobility growth segment of the company.
  • Work may include supporting our FirstNet First Responder customers


TRAINING

  • Classroom training
  • On-the-job training
  • On-line training


SPECIAL JOB REQUIREMENTS

  • Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
  • One year customer service work experience preferred.
  • Excellent communication and computer skills.


How to Apply:

Apply online at https://www.att.jobs/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 16, 2022
Application Deadline: July 18, 2022
Job Type: Full-time