Build trusted client relationships through proactive account management and effective project delivery
Establishes knowledge of client business challenges and priorities to translate into opportunities
Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
Helps deliver presentations to clients and management teams
Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards.
Translate client’s business needs into detailed business requirements documents, use cases and systems interaction diagrams.
Works with customers and internal Creative teams to establish approved wireframes and mock-ups for solutions
Assists project team to establish high, mid, and micro level plans for project team.
Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria.
Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
Helps establish project test strategy, methodologies, test plans as well as assist with test execution.
Qualifications:
QUALIFICATIONS
Bachelor’s Degree
1-3 years of professional business analysis experience, with strong relationship management, account management, and support experience.
Experience working with external clients
Knowledge of Agile and iterative development methodologies
Understanding of current technologies and Software Development Lifecycle (SDLC)
Ability to obtain, understand and respond strategically to client needs.
Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously.
Strong analytical, problem solving and conflict resolution skills.
Energetic, motivated, service-oriented, and be able to multi task.
Excellent listening, oral, and written communication skills.
Strong interpersonal and teamwork skills.
Flexible to new situations and challenges.
Preferred skills and education:
Degree in Computer Science or Engineering
Experience working in the consulting industry
Understanding of complex Internet based enterprise level applications
Experience working in an Agile environment
Track record of delivering on time, on budget, and meeting client commitments
