Bilingual Contact Center Staff

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Bilingual Contact Center Staff

@ Calls Plus

Work Experience

• Ability to answer calls in Spanish and document information electronically in English
• Ability to work 8 hour shifts
• Ability to sit and utilize a computer for extended periods
• Available to work nights, weekends and holidays
• Professional communication skills (written and verbal)
• Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
• Active listening and critical thinking skills
• Ability to ask probing questions if necessary to identify what the caller need and provide a solution
• Ability to quickly build a rapport with callers
• Ability to de-escalate difficult/ irate callers
• Detail-oriented
• Be passionate about helping others

Perks:

• Paid Training
• Room for advancement/ Prefer to promote within
• Recognized birthdays, employee of the month, promotions and company anniversaries
• Convenient lunch/Food trucks available for lunch several times throughout the month
• Mental Health counseling sessions
• Company Quiet Area (for meditation)
• Employee referral bonus program
• Transportation Assistance / Uber
• Luncheons on Thanksgiving and Christmas

Benefits:

• Medical Membership
• Personal time off
• Vacation time
• Bereavement leave
• Jury Duty leave
• Sick days
• Holiday Pay (10 company recognized holidays)
• 401(k)
• Flexible schedule
• Professional development assistance

Salary Range: $14.00 - $18.00 per hour

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Qualifications:

Qualifications

• Customer Service Experience: 2 years (Required)
  
• Experience in the healthcare and/or housing industry
• Must be able to pass a background check
• References required

Language:

• Spanish (Required)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)
• Overnight Shift (Required)

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How to Apply:

Apply online at https://opportunities.ledfaststart.com/CALLSPLUS

Visit Site to Apply