Bilingual Contact Center Staff


Bilingual Contact Center Staff

@ Calls Plus

Work Experience

  • Ability to answer calls in Spanish and document information electronically in English
  • Ability to work 8 hour shifts
  • Ability to sit and utilize a computer for extended periods
  • Available to work nights, weekends and holidays
  • Professional communication skills (written and verbal)
  • Great multi-tasking skills (Agents speak to callers, document accurately and reference information simultaneously)
  • Active listening and critical thinking skills
  • Ability to ask probing questions if necessary to identify what the caller need and provide a solution
  • Ability to quickly build a rapport with callers
  • Ability to de-escalate difficult/ irate callers
  • Detail-oriented
  • Be passionate about helping others


  • Paid Training
  • Room for advancement/ Prefer to promote within
  • Recognized birthdays, employee of the month, promotions and company anniversaries
  • Convenient lunch/Food trucks available for lunch several times throughout the month
  • Mental Health counseling sessions
  • Company Quiet Area (for meditation)
  • Employee referral bonus program
  • Transportation Assistance / Uber
  • Luncheons on Thanksgiving and Christmas


  • Medical Membership
  • Personal time off
  • Vacation time
  • Bereavement leave
  • Jury Duty leave
  • Sick days
  • Holiday Pay (10 company recognized holidays)
  • 401(k)
  • Flexible schedule
  • Professional development assistance

Salary Range: $14.00 - $18.00 per hour



  • Customer Service Experience: 2 years (Required)
  • Experience in the healthcare and/or housing industry
  • Must be able to pass a background check
  • References required


  • Spanish (Required)

Shift availability:

  • Night Shift (Required)
  • Day Shift (Preferred)
  • Overnight Shift (Required)

How to Apply:

Apply online at

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Location: Lafayette, LA
Date Posted: April 28, 2023
Application Deadline: July 03, 2023
Job Type: Full-time