As a Bilingual contact center Customer Support Specialist, you would be a part of a cohesive team, passionate about providing exceptional customer service.
You will connect with customers to address questions and resolve issues through channels such as phone, email web portal submission, and text messaging.
Acting as the first line of response to many customers worldwide, you will receive extensive training to communicate courteously while using critical thinking to provide our customers with a solution on every call.
All calls are taken at our contact center located in Lafayette, LA.
Bilingual agents are expected to be fluent in spoken Spanish and written English.
Ability to be punctual and dependable
Customer Service experience ( A plus if in the areas of housing, healthcare and/or social services )
Ability to build rapport with clients, sensitive listening, probing questions
Ability to prioritize and multitask
Positive and professional demeanor on the phone and in the workplace
Experience with case intake or disabled callers a plus
Excellent keyboarding, written and verbal communication skills in Spanish and English
ALL EMPLOYEES ARE REQUIRED TO BE VACCINATED AGAINST COVID 19.
College is a plus!
Call center service sector experience (not in retail sector) is a plus.
We are seeking candidates who are available to work evenings, overnights and weekends.