Bilingual Contact Center Staff

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Bilingual Contact Center Staff

@ Calls Plus

Job Requirements

  • As a Bilingual contact center Customer Support Specialist, you would be a part of a cohesive team, passionate about providing exceptional customer service.
  • You will connect with customers to address questions and resolve issues through channels such as phone, email web portal submission, and text messaging.
  • Acting as the first line of response to many customers worldwide, you will receive extensive training to communicate courteously while using critical thinking to provide our customers with a solution on every call.
  • All calls are taken at our contact center located in Lafayette, LA.
  • Bilingual agents are expected to be fluent in spoken Spanish and written English.


Our Core values at CALLS PLUS are:

  • People Power ~ Integrity & Ethics ~ Dependability~ Accountability ~Creative Innovation


Qualifications:

Qualifications:

  • Ability to be punctual and dependable
  • Customer Service experience ( A plus if in the areas of housing, healthcare and/or social services )
  • Ability to build rapport with clients, sensitive listening, probing questions
  • Ability to prioritize and multitask
  • Positive and professional demeanor on the phone and in the workplace
  • Experience with case intake or disabled callers a plus
  • Excellent keyboarding, written and verbal communication skills in Spanish and English
  • ALL EMPLOYEES ARE REQUIRED TO BE VACCINATED AGAINST COVID 19.
  • College is a plus! Call center service sector experience (not in retail sector) is a plus.
  • We are seeking candidates who are available to work evenings, overnights and weekends.


How to Apply:

Apply online at https://opportunities.ledfaststart.com/CALLSPLUS

Visit Site to Apply

Location: Lafayette, LA
Date Posted: April 22, 2022
Application Deadline: June 23, 2022
Job Type: Full-time