Bank Associates/Tellers

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Bank Associates/Tellers

@ Gulf Coast Bank

•  Actively engages, greets, and assists customers in the Banking Center lobby and/ or drive thru in a professional and courteous manner

•  Process a variety of routine and complex customer transactions, to include deposits, withdrawals, loan payments, wire transfers, etc.

•  Tracks sales activities and customer service requests in the Bank’s Customer Relationship Management system.

•  Manages and retains meaningful relationships with customers and prospects using a consultative sales and service approach to proactively fulfill their financial needs.

•  Refers customers to other business partners to assist with specialized financial needs.

•  Applies product and procedural knowledge to solve customer problems appropriately and efficiently to enhance the customer experience.

•  Handles customer servicing requests related to debit cards, online banking, check orders, etc.

•  Secures cash drawer and adheres to the Bank’s guidelines regarding cash handling and daily balancing.

•  Assists in safe deposit box customer entry.

•  Assists with Banking Center morning and evening duties while strictly adhering to security protocol.

•  Assists with processes that require dual control such as Night Depository, vault and ATM access and balancing.

•  Accurately utilizes equipment and remain knowledgeable of equipment functionality to include the ATM, cash dispense and recycler machines, currency counters, etc.

•  Supports the Bank’s risk mitigation culture through fraud detection, awareness, knowledge, and sound decision making.

•  Assists in managing operational loss by seeking supervisory override for transactions outside of authority, proper application of Reg CC holds and strict adherence to cash handling procedures.

•  Strictly adheres to the Bank’s customer privacy and confidentiality guidelines.

•  Complies with federal banking regulations, including but not limited to, the Bank Secrecy Act/ Anti-Money Laundering Act, Reg CC, etc.

•  Successfully completes required annual compliance training.

•  Maintains a professional appearance, demeanor, and workstation.

•  Performs other duties and special projects as assigned by management.


Qualifications:

•    High School diploma or equivalent

•    Excellent oral and written communication skills.

•    Ability to learn products, services, and procedures quickly and accurately.

•    Comfortable with technology and able to learn various computer programs and systems quickly and accurately.

•    Proficient with Microsoft Office programs, i.e., Word, Excel, Outlook, etc. Experience with Jack Henry platform a plus

•    Proficient with standard office equipment, i.e., copier, scanner, fax, etc.

•    Professional, thorough, and organized with strong follow-up skills.

•    Performs well in a team environment and proactively collaborates with others to service customers.

•    Ability to understand and follow policies, procedures, and regulatory requirements.

•    Ability to work Banking Centers hours.

•    Ability to travel if required to perform essential job duties.

•    Ability to work under stress and meet deadlines.

•    Ability to operate related equipment to perform essential job functions.

•    Ability to read and interpret a document if required to perform essential job functions.


How to Apply:

Send Resume To: https://www.ziprecruiter.com/job/54eb6e5c



Location: Lafayette, LA
Date Posted: July 21, 2021
Application Deadline: August 23, 2021