Respond accurately and professionally to questions and concerns from associates through multiple channels (in-person, email, phone, etc.) in a timely manner
Escalate and take partners when discrepancies or issues arise with associate interactions such as Leave of Absence, accommodations, or other employee relations issues
Enter and review associate data within HRIS and payroll systems timely and accurately
Provide subject matter expertise to associates and leadership on people practices, systems, and resources
Compile, assess and use and data regarding critical business metrics such as: attendance, attrition, engagement, labor fill, etc.
Advocate for the employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates, including educating them on how and when to use self-service tools
Draft and distribute communications to associates and leaders
Plan, coordinate and implement associate activities that create an inclusive environment
Assist managers in responding to associate questions regarding time/attendance, benefits, policies, accommodations, LOA
Qualifications:
BASIC QUALIFICATIONS
A high school degree or equivalent
Experience in confidential environments
Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs
Basic knowledge of Microsoft Office including Outlook, Word, and Excel
PREFERRED QUALIFICATIONS
1+ years of exposure to Human Resources functions
Ability to maintain strict confidentiality regarding payroll, benefits, and associate issues
Intermediate skills in Microsoft Excel including the ability to use the following functions: pivot tables, vlookups and formulas
Human Resources or Customer Service training and experience including outstanding interpersonal skills, ability to display patience and helpfulness at all times
An Associate’s degree from an accredited college
Ability to handle and prioritize multiple projects and deadlines
