Application Support Specialist Tier 1

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Application Support Specialist Tier 1

@ LHC Group

Essential Functions

• Will serve as a first point of contact for people experiencing a variety of difficulties with their software and hardware
• Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
• Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect
• Will document, prioritize, and monitor customer issues to ensure a timely resolution
• Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
• When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate
• Will gain proficient working knowledge of the applications they are responsible for supporting
• Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
• Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
• Will identify trends in incoming issues and effectively communicate the finds to the next level of support
• Will maintain productivity standard as set forth by supervisor at or above 100%
• Will display a sense of urgency and drive to complete tasks quicky

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Qualifications:

Education & Experience

•  Associate's/Bachelor's Degree or appropriate level certifications preferred
•  Some Homecare Homebase or other electronic medical record system experience required
•  Demonstrate excellent customer service skills
•  Demonstrate strong logic skills
•  Demonstrate understanding of current computer, telephonic and mobile technology
•  Demonstrate excellent verbal and written communication skills
•  Demonstrate exceptional ability to think quickly and logically when under pressure
•  Demonstrate strong capability to multitask and prioritize a busy workload

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How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

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