Application Support Specialist Tier 1


Application Support Specialist Tier 1

@ LHC Group

Essential Functions

  • Will serve as a first point of contact for people experiencing a variety of difficulties with their software and hardware
  • Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
  • Will assist customers at all levels of technical knowledge with their issues and communicate at their level with appropriate respect
  • Will document, prioritize, and monitor customer issues to ensure a timely resolution
  • Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
  • When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional as appropriate
  • Will gain proficient working knowledge of the applications they are responsible for supporting
  • Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
  • Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
  • Will identify trends in incoming issues and effectively communicate the finds to the next level of support
  • Will maintain productivity standard as set forth by supervisor at or above 100%
  • Will display a sense of urgency and drive to complete tasks quicky


Education & Experience

  •  Associate's/Bachelor's Degree or appropriate level certifications preferred
  •  Some Homecare Homebase or other electronic medical record system experience required
  •  Demonstrate excellent customer service skills
  •  Demonstrate strong logic skills
  •  Demonstrate understanding of current computer, telephonic and mobile technology
  •  Demonstrate excellent verbal and written communication skills
  •  Demonstrate exceptional ability to think quickly and logically when under pressure
  •  Demonstrate strong capability to multitask and prioritize a busy workload

How to Apply:

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Location: Lafayette, LA
Date Posted: March 10, 2023
Application Deadline: April 10, 2023
Job Type: Full-time