Application Support Analyst


Application Support Analyst


Position Description:

  • CGI is looking for a Lead/Senior Analyst to join at our onshore location.
  • This candidate will serve as a technical expert of a large-scale digital technology project consisting of both on-shore and off-shore presence.
  • The above resource will be providing the oversight to the activities performed by the L1 team and ensures quality to the project deliverables.
  • The resource will represent team in issue bridges to coordinate the client communications and team’s technical activities.
  • Will work closely with management teams on critical activities, planning and trainings.

Your future duties and responsibilities:

  • Application support experience with troubleshooting the issues including analyzing the log files.
  • Should be able to participate and lead critical issue calls, for team.
  • Very strong in technical concepts, Analytical and Problem-solving skills, with ability to confidently interact with client
  • Researches and evaluates alternative technical solutions
  • Resolve issues that other junior team members are unable to solve.
  • Provide technical solutions to problems encountered in the team.
  • Provide innovative ideas and solution to complex as well as rather simple looking problems
  • Should be flexible to extended and weekend hours (once in a month) during critical timelines to provide the periodical oversights.
  • Should be able to work in business hour overlapping shifts for critical meetings and activities.


Required qualifications to be successful in this role:

  • 3+ years of experience on Java / J2EE / Enterprise Java solutions
  • Excellent knowledge of database (PL/SQL, Oracle, DB2)
  • Experience developing and consuming SOAP and REST web services for an operational/production environment
  • Excellent Knowledge of Tomcat, Apaches, WAS, and IIS
  • Extensive experience on Linux systems.
  • Good knowledge of Windows, Linux server configurations.
  • Researches and evaluates alternative technical solutions
  • Experience on monitoring tools like Dynatrace/DT Managed, GlassBox, TrueSight, Splunk, Humio/Log insight
  • An inherent ability to solve problems and provide solutions.
  • Excellent oral and written communication skills is a must.

Competencies Years of experience Proficiency level

  • Application Support experience - 3+ - Very Good
  • Java - 3+ - Very Good
  • Database (PL/SQL, Oracle, DB2) - 2+ - Good
  • Linux, Tomcat, Apaches, WAS, IIS - 2+ - Very Good
  • Monitoring and Log analysis Tool - 2+ - Good
  • OCP, WebSphere - 2+ - Good

OPTIONAL: Education requirements

  • Minimum Education Required: bachelor's degree.

OPTIONAL: Desired qualifications/non-essential skills required

Competencies Years of experience Proficiency level

  • Communication skills - Expert
  • Multi geographical project coordination & Client interaction - 2+ - Good
  • Kubernetes, Docker, ELK Stack, API Connect/APIGEE, Apache Kafka, Oracle and MongoDB - 1+ -Good
  • JSON, Web Services, XML, XSLT, SQL in Unix and Windows environments - 1+ - Good


  • Database
  • Java
  • Linux

How to Apply:

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Location: Lafayette, LA
Date Posted: February 23, 2023
Application Deadline: April 24, 2023
Job Type: Full-time