Application Support Analyst

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Application Support Analyst

@ CGI

Position Description:

• CGI is looking for a Lead/Senior Analyst to join at our onshore location.
• This candidate will serve as a technical expert of a large-scale digital technology project consisting of both on-shore and off-shore presence.
• The above resource will be providing the oversight to the activities performed by the L1 team and ensures quality to the project deliverables.
• The resource will represent team in issue bridges to coordinate the client communications and team’s technical activities.
• Will work closely with management teams on critical activities, planning and trainings.

Your future duties and responsibilities:

• Application support experience with troubleshooting the issues including analyzing the log files.
• Should be able to participate and lead critical issue calls, for team.
• Very strong in technical concepts, Analytical and Problem-solving skills, with ability to confidently interact with client
• Researches and evaluates alternative technical solutions
• Resolve issues that other junior team members are unable to solve.
• Provide technical solutions to problems encountered in the team.
• Provide innovative ideas and solution to complex as well as rather simple looking problems
• Should be flexible to extended and weekend hours (once in a month) during critical timelines to provide the periodical oversights.
• Should be able to work in business hour overlapping shifts for critical meetings and activities.

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Qualifications:

Required qualifications to be successful in this role:

• 3+ years of experience on Java / J2EE / Enterprise Java solutions
• Excellent knowledge of database (PL/SQL, Oracle, DB2)
• Experience developing and consuming SOAP and REST web services for an operational/production environment
• Excellent Knowledge of Tomcat, Apaches, WAS, and IIS
• Extensive experience on Linux systems.
• Good knowledge of Windows, Linux server configurations.
• Researches and evaluates alternative technical solutions
• Experience on monitoring tools like Dynatrace/DT Managed, GlassBox, TrueSight, Splunk, Humio/Log insight
• An inherent ability to solve problems and provide solutions.
• Excellent oral and written communication skills is a must.

Competencies Years of experience Proficiency level

• Application Support experience - 3+ - Very Good
• Java - 3+ - Very Good
• Database (PL/SQL, Oracle, DB2) - 2+ - Good
• Linux, Tomcat, Apaches, WAS, IIS - 2+ - Very Good
• Monitoring and Log analysis Tool - 2+ - Good
• OCP, WebSphere - 2+ - Good

OPTIONAL: Education requirements

• Minimum Education Required: bachelor's degree.

OPTIONAL: Desired qualifications/non-essential skills required

Competencies Years of experience Proficiency level

• Communication skills - Expert
• Multi geographical project coordination & Client interaction - 2+ - Good
• Kubernetes, Docker, ELK Stack, API Connect/APIGEE, Apache Kafka, Oracle and MongoDB - 1+ -Good
• JSON, Web Services, XML, XSLT, SQL in Unix and Windows environments - 1+ - Good

Skills:

• Database
• Java
• Linux

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How to Apply:

Apply online at https://www.cgi.com/en/careers

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