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211 E. Devalcourt St.
Lafayette, LA 70506
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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Service Desk Technician (CGI)

• Work in a technical support center analyst providing telephone, chat, and web ticket assistance to corporate clients;
• Record incidents reported by clients; support the client through the resolution process;
• Escalate incidents and requests to a higher level, if applicable;
• Work in close collaboration with specialized technical teams;
• Respond to common technical incidents and support requests by providing a resolution or promptly allocating unresolved tickets appropriately;
• Perform support actions remotely;
• Maintain and monitor ticket and advise relevant support teams of actions taken;
• Ensure that incidents and requests are handled according to agreed-upon procedures.
• Adherence to schedule / compliance for attendance
• Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
This is a 24x7, 365 Operation, candidate must be willing to work shifts and may be required to work weekends and/or nights
This position may require rotating shift work. This position requires full-time work in the CGI office space.

Qualifications:

Knowledge of desktop operating systems, specifically Windows 10, various software applications, and basic hardware for PC, Internet technologies, and products

• Excellent customer service & communication skills

• Problem-solving skills and patience to instruct callers on the steps to take to resolve their technical challenges

• Ability to work both independently and with a team

• Ability to effectively communicate both verbally and written with customers, team members, and management

• Call Center experience or equivalent customer service

Completion of a 2 year technical program from an accredited institution or equivalent experience.

This position requires sitting at a desk taking phone calls for the majority of the work day

Desired:

Experience with ServiceNow or other IT Service Management tool2 Years of technical support and/or telephone customer service experience preferred

ITIL Foundations Certificate

A+ Certification

Knowledge of Oracle Enterprise Business Suite

Application Requirements:
Apply online at https://cgi.jobs/jobs/?location=Lafayette%2C+LA

Apply Online

Job Posted:
07/15/2019
Application Deadline:
08/15/2019


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.