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211 E. Devalcourt St.
Lafayette, LA 70506
USA
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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Service Desk Technician

  • Address and resolve basic and advanced incidents and requests.  Log all incidents and requests into one or more ticket entry systems.  
  • Engage other service desk resources and appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.  
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation. 
  • Communicate promptly on progress of incidents and requests. 
  • Handle incidents and requests with a courteous and professional attitude.  
  • Through professional growth, act as a team lead for different tiers of the organization. Perform other related duties as required and assigned.  
  • MUST have open availability to work any scheduled hours, including nights, weekends and some holidays.

Qualifications:

  • 1+ years in professional IT job Experience.
  • Knowledge of fundamental concepts of customer service. 
  • Experience assisting users over the phone to resolve technical issues. 

Technical Skills:

  • Demonstrated experience utilizing and troubleshooting issues with most of the following:  
    • Microsoft Windows Operating Systems (XP, 7, or 8) 
    • Microsoft Office Suite (2007, 2010, 2013, or 2016) 
    • Microsoft Internet Explorer  
  • Printer setup and configuration in Windows 05 
  • Familiarity with basic PC hardware and associated devices. 
  • Managing users and computers through Active Directory.  
  • Basic understanding of Windows Server platforms and use.  
  • Basic networking principles and related Windows OS configurations.  
  • Basic administration of Voice over IP environments.  
  • Remote PC technical support.  
  • Microsoft Office 365 Management and use. 
  • Cisco Collaboration management and use.

Application Requirements:
Apply online at https://tinyurl.com/yy4tvcdv

Apply Online

Job Posted:
07/12/2019
Application Deadline:
08/12/2019


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.