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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Customer Success Supervisor (Waitr)

Employee Development & Leadership - Continuous employee development and exceptional leadership enhances employee engagement, knowledge, skills, and morale, ultimately leading to excellent customer service. The Supervisor leads and develops Customer Success Representatives by setting clear performance expectations and holding Representatives accountable. In addition, he/she identifies and provides feedback to direct reports through one-on-one meetings, personal development plans, and coaching opportunities.

Quality Management - Structures for performance management are enforced. The Supervisor keeps track of Customer Success performance metrics uses performance data to identify trends, guiding process improvement. The Supervisor also leverages this information to provide appropriate coaching to Representatives.

Customer Care - Waitr Customer Success aspires to provide world-class southern hospitality for our awesome customers, which include diners, drivers, and restaurant partners. After initiating contact, diners, drivers, and restaurant partners feel satisfied with issue resolution and therefore continue to use Waitr. The Supervisor coaches Representatives to produce higher quality outcomes for all customers and maintains existing processes to ensure customers are addressed promptly and effectively.

Qualifications:

  1. Bachelor’s degree (B.A) or commensurate work experience.
  2. Experience in Operations Management, Strategy Consulting, or program with similar quantitative rigor.
  3. Prior management experience.

Application Requirements:
Apply online at https://waitrapp.com/careers/jobs/?city=Lafayette%2C+LA

Apply Online

Job Posted:
05/15/2019
Application Deadline:
08/15/2019


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.