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211 E. Devalcourt St.
Lafayette, LA 70506
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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: IP Centrex Coordinator (Cox)

• Completes detailed station review forms with customer to support equipment installations
• Initiate, plan, execute and control project efforts
• Provide recommendations for operational efficiency and process improvements subject to management review in support of change
• Labels phones and trains end users on the features of the physical hand-sets
• Ensures that current products (security and storage, etc.) have been implemented and activated
• Promotes bundled telephony, data, and video products to an assigned base of accounts as appropriate
• Develops and maintains equipment maintenance and installation plans
• Prepares and presents sales proposals to sell additional products and services to assigned base.
• Conducts regularly scheduled service calls and appointments with assigned base to promote product utilization and acceptance
• Obtains and maintains customer referrals and testimonials.
• Follows through on all incoming requests for service (moves, adds, changes) from assigned base.
• Works with Service Delivery Rep to complete sales orders
• Processes customer equipment disconnects with Service Delivery
• Serves as liaison for assigned customers in escalating and resolving trouble tickets during implementation.
• Ensures customer satisfaction through sales and installation cycles
• Prepares reports on sales activities and base performance.
• Assists Sales Engineer in coordinating cutovers to Cox service; including vendor coordination, on site testing of dialing plans, wiring vendors and customer communication
• Works with Sales Engineers and/or Service Delivery Reps to determine appropriate solutions for complex customers
• Understands the communication needs of business customers and provides solutions to meet those needs
• Updates Optix with all required customer information in a timely fashion
• Makes follow-up calls to customers to inform them of customer referral program
• Remains current on technical information regarding Cox telephony, data, and video products and offerings, Customer Premises Equipment (CPE), networking, consultation, negotiation, and sales skills through completion of required/recommended training program

Qualifications:

• Bachelor's degree and/or equivalent experience
• 2+ years outside sales or account management experience required
• 5+ years in telecommunications preferred
• Consultative selling experience
• Ability to train individuals and groups
• Strong technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Access, Outlook)
• Collaborative skills toward attainment of regional and corporate goals
• Strong written and verbal communication skills
• Strong negotiation, problem solving, and analytical skills
• Excellent organizational and follow-through skills
• Strong interpersonal and relationship management skills
• Ability to provide solutions to customer needs and challenges
• Must have a clean driving record and be able to travel to customer locations within the system

Application Requirements:
Apply online at the link provided.

Apply Online

Job Posted:
05/09/2019
Application Deadline:
06/09/2019


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.