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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Contact Center Solutions Architect (Perficient)

Responsibilities

As a Contact Center Solutions Architect, you may review and collect clients’ contact center requirements based on discussions and/or analysis of existing contact center configuration, help describe capabilities and plan migration projects for prospective customers, answer technical questions, propose designs, persuade customers of the benefits of the proposed solution, and help close sales opportunities in conjunction with the sales team.

 

You may also be asked to help educate sales or engineering team members about contact center topics, create technical sales and marketing content, deliver advanced demos to prospective customers, or work together with key contacts at our partner companies.

 

Ideal Candidate:

The ideal candidate for this position has at least 5 – 10 years’ experience implementing, configuring, maintaining, and/or supporting enterprise contact center systems across multiple customers and environments, and is interested in adding skills in cloud contact center platforms like Amazon Connect and Twilio Flex. We are looking for people who bring both an analytical and a creative mindset, have a passion for learning new things, and take initiative in solving problems, both tactical and strategic.

Qualifications:

To be considered for this position, you must be:

  • A contact center engineer or architect with at least 5 – 10 years of experience with enterprise contact center deployments (>1,000 agents)
  • Persistent and creative at finding solutions to problems on your own; someone who can use documentation, Google searches, and trial and error to figure out a problem you haven’t encountered before
  • A self-directed learner, excited about learning new things
  • Experienced in customer-facing roles, including pre-sales and requirements gathering
  • A good communicator, in both informational and persuasive contexts; strong at both writing and presenting
  • Organized and reliable at completing assigned tasks on time
  • Interested in working on a close-knit team and staying aware of overall business needs rather than working in your own silo

 

Preferred skills:

  • Extensive experience with traditional enterprise contact center systems, such as at least one of the following:
    • Cisco UCCE
    • Genesys Enterprise Edition
    • Interactive Intelligence CIC
    • Avaya Aura Communications Manager and Session Manager
  • Experience with call recording and workforce management solutions from vendors such as NICE, Verint, Aspect
  • Experience planning and coordinating contact center migrations
  • Strong understanding of IP networking fundamentals
  • Working knowledge of session management protocols such as SIP or H.323
  • High initiative in identifying problems or opportunities and proposing and implementing creative new approaches to address them

Application Requirements:
Apply online at the link provided.

Apply Online

Job Posted:
03/20/2019
Application Deadline:
04/20/2019


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.