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LEDA Virtual Job Fair


Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.

In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.

Position: Managed Services Operations Director (CGI)

The candidate will lead a team of 50+ people across U.S. and India responsible for:
• Supporting 25+ clients hosted on various platforms including client-hosted, Azure, NIST-compliant cloud and others
• Architecture engineering support and application operations of various proprietary, commercial, and open-source application software products within CGI’s managed services (IaaS/SaaS) model
• Providing vision, thought leadership and roadmap for implementing continuous integration/continuous delivery (“CI/CD”) practices across organization
• Providing guidance and mentoring project teams on how they can implement and adopt CI/CD practices
• Working with the cloud architect and providing collaboratively defined, implemented and scaled CI/CD solutions and processes for large enterprises
• Identifying and driving improvements in infrastructure, system reliability, performance, monitoring, and overall stability of the CI/CD platform
• Designing and delivering support and service solutions for Managed Service customers in line with ITIL and/or industry best practice
• Monitoring the effectiveness of the team against SLA/KPI’s, driving through change as needed to deliver continual service improvement
• Ensuring operational procedures and practices are well defined, documented and consistently applied
• Instilling a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues
• Being capable of identifying and implementing change within the team to ensure it can take on new service offerings
• Operational process engineering in support of a hosting services organization.
• Continuous Improvement – Proactively identifying gaps and inefficiencies within Operations, helping to prioritize improvement opportunities, assisting in training and communicating new/updated processes. Driving usage of these processes within Operations
• Service Management Policy – Delivering and enforcing policies surrounding Service Management, including but not limited to Incident management, Problem management, Change management, and Service Catalog
• Mentoring and developing the next generation of leaders
Candidate will oversee mid to senior technical resources, and junior to senior application batch operation resources ensuring priorities are clearly defined, scheduled, and accomplished including building and maintaining resource/task planning tools. Daily interaction with both senior-level stakeholders and clients fostering positive relationships and addressing escalations as needed.
Candidate must operate under the CGI corporate standard frameworks for client, member, and stakeholder satisfaction. Candidate will also be responsible for all aspects of CGI’s member management, such as performance reviews, coaching and training, or performance improvement actions as required, to ensure that corporate policies are followed. Mentoring and developing next level talent of leaders to support key growth areas and the overall strategic direction of the Architecture and Engineering team.
Candidate will report to the Managed Advantage Vice President.

• Applications managed operations and technical engineering management including scope and expectation setting as well as clear communication to stakeholders.
• Minimum 5 to 7 years of strong hands on experience using different tools for batch automation, continuous integration/continuous delivery, configuration management, application monitoring, application batch support and maintenance
• Bachelor’s degree in a technical major
• 5+ years’ working experience in a technical operations environment with ITIL Service Lifecycle process experience - Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement
• Experience in implementing ITIL processes in an ITSM framework supporting multi-cloud systems
• Proven history of implementing change and process improvement
• Ability to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.
• Effective cross-functional leadership skills: working with engineering and operational teams to ensure systems are secure, scalable, and reliable
• Conceptual knowledge of broad Cloud capabilities and hands on experience with one or more cloud technology platforms (AWS, Azure, GCP)
• Hands on experience with infrastructure and application monitoring tools including New Relic and IP Center
• Knowledge of relevant databases including but not limited to SQL and Oracle
• Ability to ensure key senior technical resources are clearly tasked based on identified priorities balanced between new client needs and steady state production support issues.
• Contribute proactively to new service development.
• Work closely with the Technical Services Manager to ensure new customers are on-boarded with seamless handover / transition into ”in-life‟ service
• Financial impact awareness around different delivery models (reducing costs, improving margin, increasing value to clients, creating re-usable models, staffing forecasting).
• Experience managing senior technical resources including those geographically/globally distributed.
• Must be able to effectively manage multiple, often competing, priorities and clients within SLA contractual obligations.
• Excellent communication skills, high degree of responsiveness, and ability to work collaboratively with other team members in supporting multiple clients.
• Process definition, implementation, management and improvement capabilities including the documentation thereof.
• Team-oriented focus, knowledge sharing with a particular focus on growing junior members into more senior resources, professional in all situations (including high stress).
• Ability to work in non-conventional environment with virtual team spanning time zones across the U.S. and in India.
Desired Skills
• ITIL Foundations Certification preferred
• Certified Agile Service Manager preferred
• PMP certification preferred.

Application Requirements:
Apply online at the link provided.

Apply Online

Job Posted:
Application Deadline:

Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  Job Posting Websites

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