Stuller, Inc. is the largest jewelry manufacturing and distribution facility in the United States and an industry leader in the domestic and international jewelry sectors.
The position of Desktop Support Technician is responsible for providing tier 2 hardware and software support to all corporate users.
This involves providing technical assistance and problem resolution, setting up, maintaining and repairing computer systems throughout the company and ensuring security software is updated and running properly under the leadership of the Lead SysOps Desktop Support Technician.
Key Responsibilities:
Provide tier 2 hardware and software support to all corporate users
Troubleshoot, upgrade, and install corporate computer equipment
Maintain computer equipment and software for secure, efficient operations
Repair computer endpoints as required
Test and implement new software programs
Support staff on assigned projects
Ensure internet security software is updated and running
Document solutions and inform others of changes
Perform other duties as assigned
Qualifications:
Minimum Qualifications:
High school diploma or equivalent
1 year of professional experience with computer hardware and software, including building computers, network cabling, and troubleshooting issues
Excellent communication skills via telephone, email, and in-person conversation
Ability to read and understand technical manuals
Ability to multi-task and prioritize effectively
Strong customer-centric focus
Patience, problem-solving skills, and high attention to detail
Ability to work independently and within a team environment
Ability to lift 40 pounds
Preferred Qualifications:
College degree or formal educational training
Strong understanding of Microsoft and/or Apple operating systems and Microsoft Office applications
A+ certification or equivalent
Mobile device setup, maintenance, and troubleshooting