Industry leading sales and service company for today’s laser welding, cutting and engraving needs.
The Laser Technician Trainee responsibilities include customer first service and support experience, as well as maintenance, repair and delivery of the laser equipment in a fast-paced, exciting environment.
As part of the B&D sales and service team, you will enjoy competitive compensation and comprehensive benefits package including medical, dental and vision coverage and an optional 401K plan with a corporate match.
Additionally, we offer paid time off, short and long-term disability coverage as well as life insurance, tuition reimbursement and an Employee Assistance Program.
You will experience many exciting opportunities as well as professional and personal growth.
Key Responsibilities:
Answer customer phone calls and emails
Work with customers to test, troubleshoot, and repair equipment
Lifting on a regular basis to crate and uncrate shipments
Establish relationships with inside specialists and experts to ensure an integrated experience for customers
Capture customer information and utilize intelligence in Salesforce.
Flexibility with work schedule, tasks, and assignments.
Flexible travel schedule, some overnight travel
Drive company van
Travel (primarily via driving with some flying involved) to current and prospective customers’ locations
Qualifications:
Minimum Qualifications:
High school diploma or equivalent
Valid driver’s license and good driving record, including drug screen and background check
Excellent communication skills via telephone, email, and in-person conversation
Customer centric with an ability to quickly recognize and address customer service and experience challenges.
Ability to multitask and respond quickly in a fast-paced environment.
Ability to work independently and within a team environment
Technically and mechanically inclined with the ability to learn/understand circuitry and mechanics
Coachable with a positive attitude and strong work ethic