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LEDA Virtual Job Fair

 

Employers interested in posting their job openings on the LEDA Virtual job fair (at no cost) can send job description, qualifications, and application method to LEDA's Director of Workforce Development by email.


In addition to posting your vacancies on LEDA's website, positions are also distributed to a network of workforce centers and educational institutions as appropriate.





Position: Supervisor, Field Service

      Supervises the performance of Universal Home Technicians (UHTs) for a designated geographic location including installation and servicing of residential/commercial video, high-speed internet, telephone services, and home security systems. Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users.
• Assures the delivery of the highest quality services to end users, establishes, and maintains standards for satisfaction of the end users.
• Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals.
• Assures company compliance with safety regulations while promoting safety awareness among employees.
• Manages the field service operation to ensure that both short and long-term operation objectives and financial goals are met.
• Assures a smooth integration of new products and service offerings into the field service operation.
• Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales
• Works in possible hazardous situations including, but not limited to, inclement weather, construction site environments, confined spaces, and various residential customer situations.
• Ensures the completion of scheduled work within budget by monitoring daily production of work completed.
• Ensures the quality of installs and repairs meet specified standards and customer expectations.
• Identifies customer concerns and resolves customer issues expeditiously and accurately and identifies trends and coaching opportunities for employees.
• Integrates new technologies and services into regular installation and service operations.
• Provides direction and participates in the repair of major technical problems and helps to resolve complex customer problems.
• Performs regular job inspections and ride-along with Universal Home Technicians to monitor and assess technical and customer service skills, job quality and performance.
• Improves field performance efficiencies by coaching and developing proper trouble shooting and installation methods.
• Assists employees with accomplishing objectives by monitoring performance, providing training, feedback, coaching, and evaluating performance.
• Establishes a high standard of productivity and accuracy by effectively interviewing, hiring, and training employees to attain proficiency and high performance.

Qualifications:

  • 3+years’ experience in Telecommunications related field (Field Operations or Network Operations).  Certification is required in some areas.
  • Willingness to work a flexible schedule and to attend other meetings outside this schedule as required.
  • Strong computer knowledge that includes, Microsoft Word, Excel PowerPoint, etc.
  • Excellent strategic thinking, interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout the organization
  • Excellent written and verbal skills
  • Valid State Driver’s License with driving record that meets Cox standards

Preferred

  • AS/AA or BS/BA degree in related discipline
  • 2 years leadership experience in a “services” industry preferred, or similar experience. 

Application Requirements:

Apply online at http://www.cox.net/


Apply Online

Job Posted:
12/13/2017
Application Deadline:
01/15/2018


Resume Prep & Job Search Assistance

Click below to find more information on visiting the local Business & Career Solutions Center at 706 E. Vermilion Street, Lafayette, LA where staff can assist you with resume preparation assistance, job search assistance, and referrals to training and employment opportunities.


  

  Job Posting Websites

Click Here to view a listing of upcoming job fairs.