Sales and Shop Manager

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Sales and Shop Manager

@ Rogers Brothers Commercial Upholstery

Job Description / Responsibilities:

• We are seeking a versatile individual to fill the role of Commercial Upholstery Sales and Shop Manager.
• This position combines responsibilities from both outside sales and shop worker positions, offering a unique opportunity to engage in customer-facing sales activities while also contributing to the production process in our upholstery shop.
• The ideal candidate will possess strong sales skills, hands-on experience in upholstery or a related field, and the ability to work effectively both independently and as part of a team.
• Bi-lingual, and previous management experience in a fast-paced environment is a plus.
• Role is expected to grow with the company and to bring their own skill sets and value to ensure the business is efficient and profitable.

Outside Sales:

• Identify and pursue sales opportunities with potential clients in the commercial upholstery market.
• Conduct sales visits to client locations, present product offerings, and negotiate pricing and terms to secure new business.
• Develop and maintain relationships with existing clients, addressing their needs and providing excellent customer service to ensure satisfaction and repeat business.
• Collaborate with the sales team and management to develop sales strategies, set targets, and achieve sales goals.
• Provide training and support to sales team members, sharing best practices, sales techniques, and product knowledge to enhance their effectiveness in the field. Shop 

Work:

• Perform upholstery tasks such as tacking, seaming, and sewing according to established specifications and quality standards.
• Assist with general shop upkeep and maintenance, including cleaning work areas, organizing materials and tools, and performing basic equipment maintenance.
• Support production operations by handling material handling tasks, monitoring inventory levels, and communicating with supervisors regarding material needs.
• Contribute to quality assurance efforts by inspecting finished products for defects and making necessary adjustments or repairs as needed.
• Provide training to new shop workers, sharing knowledge of upholstery techniques, equipment operation, and safety procedures to ensure compliance and proficiency among team members.

Customer Relationship Management:

• Serve as a point of contact for clients, addressing inquiries, providing product information, and offering solutions to meet their upholstery needs.
• Actively listen to customer feedback and communicate insights to the sales and production teams to drive product improvements and enhance customer satisfaction.
• Keep accurate records of sales interactions, customer communications, and sales activity reports for reporting and analysis purposes.

Team Collaboration:

• Work collaboratively with colleagues in both the sales and production departments to coordinate workflow, prioritize tasks, and ensure timely delivery of products and services to clients.
• Communicate effectively with internal teams to share information, troubleshoot problems, and streamline processes for optimal efficiency.
• Training Ensure that workers are adequately trained and equipped to perform their duties effectively. Ordering & Reporting Will be responsible for conducting various inputs for business reporting, material ordering, as needed.

Conditions:

• This position involves a combination of office-based work for sales activities and hands-on work in a commercial upholstery shop environment.
• Flexible working hours may be required to accommodate sales visits and production schedules.
• May require lifting up to 40lbs on occasion.

Company Culture:

• Our company values integrity, teamwork, and a commitment to excellence in all aspects of our business.
• We foster a collaborative and inclusive work environment where employees are empowered to succeed and grow in their careers.
• Benefits Total compensation for this position is up to $52,000 a year. Currently, our small business does not offer any health benefits, or a bonus program.

Salary Range: 48,000-52,000

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Qualifications:

Qualifications:

• Previous experience in outside sales, preferably in the commercial upholstery or related industry.
• Hands-on experience in upholstery or a similar field, with proficiency in upholstery techniques such as tacking, seaming, and sewing.
• Strong sales acumen, with the ability to identify sales opportunities, negotiate terms, and close deals effectively.
• Excellent communication skills, both verbal and written, with the ability to engage with clients and colleagues in a professional manner.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks concurrently.
• Self-motivated and results-driven, with a proactive approach to problem-solving and achieving sales targets.
• High school diploma or equivalent required; additional education or training in sales or upholstery-related fields is a plus.
• Experience with managing employee training cycles, and weekly schedules. 

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How to Apply:

To apply, email your resume and CV to Brady@rogersbrothersunlimited.com.