Business Process Analyst

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Business Process Analyst

@ CGI

Position Description:

• We are seeking a highly skilled and experienced Functional Analyst Subject Matter Expert (SME) to join our team.
• The primary focus of this role will be to identify, implement, maintain, and audit business processes for a large software development organization.
• The ideal candidate should have a strong background in business process analysis, requirements gathering, and process improvement methodologies.
• The Functional Analyst SME will work closely with cross-functional teams to understand current processes, identify areas for improvement, and propose and implement solutions that enhance efficiency, effectiveness, and overall business performance.
• This position is located in our Lebanon, VA or Lafayette, LA office; however, a hybrid working model is acceptable.
• U.S. Citizenship is required.

Your future duties and responsibilities:

• Review and understand current development team processes and procedures.
• Investigate, conduct interviews, and perform analysis related to current business processes as needed.
• Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in sketch sessions.
• Work with development teams directly to help ensure all members understand existing processes and procedures.
• Define, implement and maintain business processes and procedures to meet business objectives.
• Audit team artifacts to ensure compliance with required processes and procedures.
• Educate business users responsible for managing and operating existing business processes.
• Work with stakeholders to identify business requirements, processes, and risk.
• Facilitating process workshops that involve eliciting process requirements and liaising with users.
• Analyze current process standards and metrics in order to provide recommended solutions for improvements
• Research industry best practices and apply them to this organization as needed.
• Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities.
• Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
• Prepare communication plans regarding process re-engineering for multiple stakeholders.
• Inform respective teams on process improvement and re-engineering strategies.
• Monitor, measure and provide feedback on process performance.
• Update and maintain documentation on process improvements and process performance.
• Develop process training materials as needed.
• Support development teams on special projects as needed.

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Qualifications:

Required qualifications to be successful in this role:

• Bachelors degree in business management (or related area) and 3 to 5 years of experience.
• Strong attention to detail.
• Proficient in written and verbal communication.
• Proficient in Word, Excel, PowerPoint, and Visio.
• Knowledge in business process and solution design.
• Ability to identify areas for process improvement and/or increased efficiency.
• Strong analytical and problem-solving skills.
• Excellent teamwork and interpersonal skills.
• Knowledge of various software development lifecycles (Waterfall, Agile, SAFe, Scrum, Kanban, Scaled Agile Framework, etc.).
• Good organization and facilitation skills.
• Ability to manage work with limited direction.
• Ability to set project timelines and lay out plan of actions within timelines.
• Motivated to take initiative and ownership of assigned tasks.
• Tech savvy with ability to articulate thorough responses to end users.
• Ability to self-learn (e.g., lead and drive your own learning experience).
• Ability to easily build new relationships and proactively establish a variety of contacts across the organization.

Desired qualifications/non-essential skills required:

• Understanding of Atlassian tools: Jira and Confluence
• Proficient in Microsoft tools: M365 (including SharePoint Online) and Azure DevOps (including Azure Boards)
• Proven ability to balance concurrent activities
• Related certifications (e.g., agile, process identification, process improvement, change management, etc.)
• Good presentation skills

Skills:

• Business Process Analysis
• Business Process Management
• Azure DevOps
• Business Process Documentation
• Leadership
• Project Management

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How to Apply:

Apply online at https://www.cgi.com/en/careers

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